Springfield Standard

Citizens Memorial Hospital has recognized Jenna Hicks, MBA, BSN, RN, as the recipient of its DAISY Nurse Leader Award. Hicks serves as the director of quality and population health at the hospital.

Hicks was nominated by a colleague who highlighted her leadership qualities. The nominator described Hicks as an “extraordinary nurse leader” and noted her consistent focus on motivation, encouragement, and growth. The nomination stated: “I had the privilege of working directly under Jenna for a little over a year when she was new to her role as director of population health. Despite the complexity and scope, her leadership style was consistently motivating, encouraging and growth-focused.”

The nomination further praised Hicks for being an exceptional listener and problem solver who knows when to step in or empower others. Under her guidance, Citizens Memorial Hospital launched and expanded its Mobile Integrated Health program, which led to improved patient outcomes and increased community trust in the hospital.

“What sets Jenna apart is her ability to develop and inspire people,” said the nominator. “Her kindness is genuine, her positivity contagious and her belief in her team unwavering. Jenna Hicks is more than a leader; she is a champion for patients, staff and the community.”

The DAISY Nurse Leader Award recognizes nurse leaders who create compassionate environments for staff and patients amid increasing challenges in healthcare settings. Citizens Memorial Hospital has been presenting DAISY Awards since January 2019 and added the Nurse Leader category in April 2023. Each year, three nurse leaders are selected by the CMH DAISY Award Committee.

More information about nominations for this award or details about the international DAISY Award program can be found at www.daisyfoundation.org.